Job Title: Customer Service Representative

Location: Asan Bazaar, Kathmandu

Industry: E-commerce / Retail Shop

Vacancy: 1

Gender Preference: Female

Education Required: 12th Pass

Working Hours: 9:00 AM – 6:30 PM

Weekly Off: Saturday

Job Responsibilities

• Handle incoming customer calls and inquiries.
• Communicate professionally with customers and provide assistance.
• Manage customer concerns and maintain positive customer relationships.
• Assist with product packing and order preparation.
• Perform other customer service and shop-related tasks as required.

Required Skills

• Basic computer knowledge.
• Good communication and writing skills.
• Ability to interact confidently and politely with customers.
• Smart, responsible, and customer-focused attitude.
• Ability to work efficiently in a fast-paced environment.

Requirements

• Must have completed Grade 12 (+2).
• Basic computer skills are mandatory.
• Strong customer dealing and communication abilities.
• Prior customer service experience is an advantage but not required.